Refund policy
Return, Refund & Exchange Policy
Thank you for shopping with Jaanusarees. We hope you are happy with your purchase.
At Jaanusarees , we assure the best quality in our product deliveries. However, we understand that sometimes things may not go as planned, and you may need to exchange or return an item.
We are committed to ensuring your satisfaction and providing you with a hassle-free exchange and refund process. Please read the policy below for detailed information.
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Accepted Reasons for Return/Exchange
We accept returns or exchanges under the following conditions:
- Damaged / Defective / Missing / Incomplete Items
- Festival Sales & Clearance Products
Please note that items purchased during festival sales, promotional offers, or stock clearance are final sale and therefore not eligible for return, exchange, or refund.
* A proper, unedited 360° video of the package being opened (from start to end) is required.
* Any deficiencies must be shown clearly in the video.
* We reserve the right to reject returns/exchanges if the required proof is not provided correctly.
2. Seller Error
* This includes differences in size, fabric, or design compared to what was displayed.
* In such cases, our team will reship the correct order at no additional cost.
📌 Important: For any issues with products, you must report within 24 hours of delivery using the contact details provided below.
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Exceptions – Non-Returnable/Non-Exchangeable Items
The following items cannot be returned or exchanged:
* Readymade blouses
* Customised orders
* Sale items
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Returns
* All returns must be postmarked within two (2) days of the purchase date.
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Shipping
* Customers are responsible for all return shipping charges.
* We strongly recommend using a trackable shipping method for returns.
* Shipping costs are non-refundable. If a refund is issued, the original shipping cost will be deducted from the refund amount.
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Refund & Exchange Status
* Once your return is received and inspected, we will notify you regarding approval or rejection of your request.
* Refund/Exchange will NOT be applicable if the product is found to be used.
* If approved, please allow at least seven (7) days from receipt of your item for processing.
* You will be notified via email once your return/exchange has been processed.
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Refund Process
* If approved, your refund will be credited back to your original method of payment within a certain number of days.
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Late or Missing Refunds
If you haven’t received your refund yet:
1. Re-check your bank account.
2. Contact your card company (it may take time before the refund is officially posted).
3. Contact your bank (processing time may vary).
📌 If you’ve done all of the above and still haven’t received your refund, please contact us.
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Important Note
* Our exchange/refund policy is subject to change without prior notice.
* We reserve the right to refuse exchanges or refunds that do not meet the eligibility criteria or requests made outside the designated timeframe.
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Contact Us
For any questions regarding this policy, please reach out to us:
📞 +6014 3318871
📩 Reach us via any contact channel below, and we will get back to you as soon as possible.