Shipping policy
At Jaanusarees, we aim to deliver your orders in a timely, safe, and hassle-free manner. This shipping policy outlines our delivery process, timelines, charges, and more to keep you well-informed.
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1. Shipping Coverage
We currently deliver across Malaysia to all serviceable postcodes via our trusted courier partners.
If you’re unsure whether we deliver to your location, please contact us before placing your order.
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2. Order Processing Time
• All orders are processed within 1–3 business days from the date of order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Custom orders or pre-orders may require additional processing time, which will be communicated via email or WhatsApp.
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3. Estimated Delivery Time
Once dispatched, most deliveries are completed within 5–10 business days depending on your location.
Delivery timelines may be longer for remote or non-metro areas.
Estimated delivery time: Up to 15 business days.
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4. Shipping Charges
• Free shipping is available within Malaysia.
• Remote area deliveries may incur an additional charge depending on the postal/zip code.
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5. Tracking Your Order
After your order is shipped, you will receive an email or WhatsApp message with a tracking link or airway bill (AWB) number.
You can track your package on the courier partner’s website or through the link we provide.
If you do not receive tracking details within 5 working days, please contact us:
📧 contact@jaanusarees.com
📞 +60 14 331 8871
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6. Delays or Issues
While we do our best to ensure timely delivery, delays may occur due to:
• Weather conditions
• Public holidays or strikes
• Courier company disruptions
• Incorrect or incomplete delivery address
In such cases, we will keep you updated and work with the courier service to resolve the issue as quickly as possible.
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7. Undelivered Packages
If a package is undelivered due to an incorrect address, unavailability, or refusal to accept delivery, we may attempt redelivery or cancel the order after contacting you.
Re-shipping may incur additional charges.
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8. International Shipping
• We offer international shipping to select countries.
• Shipping charges for international orders depend on:
• Destination country
• Product weight
• Product category
• These charges are subject to change every 10–15 days based on courier and logistics updates.
• The final applicable shipping cost will be calculated and displayed at checkout before you complete your order.
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9. Questions or Support
If you have any questions regarding your order’s shipping status, or if you need urgent delivery, please contact us:
📧 contact@jaanusarees.com
📞 +60 14 331 8871 / +91 910 479 4791